McAfee Total Protection Service – Not Recommended


McAfee headquarters in Santa Clara.

McAfee headquarters in Santa Clara. (Photo credit: Wikipedia)

Hi, I would like to share the experience I had with McAfee’s Total Protection Service (TPS) and Windows Home Server.

It was bundled with my Windows Home Server. I thought I would try it.

I was able to install it, however, I could not check for updates.  I updated the main computer, then tried again to up date the McAfee TPS. I gave me an error. The same error the user pfisher[1] [2] had. I thought great this will be an easy fix. That was not the case.

I often work early in the mornings; I initiated a chat with technical service between 3 to 5 am. The technical support personnel were nice. However, they pointed out I was an Enterprise customer and I would have to call McAfee Corporate Customer Support during 8 am – 8 pm CST. This was going to be a major inconvenience for me. I asked her if I could down grade so I too could have 24/7 technical support. This was not possible.

I wake up early to contact McAfee Corporate Customer Support. They kept asking for a grant number, which the trail version I was to be testing and evaluating for 6 months does not provide. After a significant amount of pretence by McAfee Corporate Customer Support, it came to “I am supposed to evaluate and test the McAfee TPS with no technical support for 6 months because the trial version does not receive a “grant number.””

I do not recommend McAfee. I perhaps could have cowed my way to a “grant number” However, I do not want to work with a security company that partakes in deceptive practices.

I highly recommend that the employees of McAfee find opportunities to show disapproval of the deceptive practices of the McAfee Corporate Culture.

Regards,

Julia Clark.

JuliaClark.org


[1]Mcafee TPS Frustation  ; “Installation Error 0x80004005” http://vs.mcafeeasap.com/mc/vs50/data/signcert.20111006050203.cab Update Agent will now close: 10, 9, 8,7,6…..  ; https://community.mcafee.com/thread/44384 ; Accessed:  4/9/2012

[2] Pfisher ; https://community.mcafee.com/people/pfisher ; Accessed 4/9/2012